Citizen and Business Satisfaction Survey Results

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The 2018-2019 Citizen Satisfaction Survey is now available.

Delve deeper into the Citizen Satisfaction Survey analytics with the Kansas City Resident Insights dashboard! Elected officials, City staff and residents can easily see a question-by-question breakdown, which serves as a starting point to understanding critical areas of the City’s operations.

Kansas City, Missouri administers an anonymous citizen survey each fiscal year to a statistically significant random sample of its population to better understand citizens’ level of satisfaction or dissatisfaction with city services as well as their priorities for improvement. The surveys are collected via mail, phone, and online during four time periods throughout the year, and the full set of data for the prior year is released each summer. For more information regarding the citizen survey, please contact: citizen.survey@kcmo.org.

Kansas City, Missouri also administers a survey to a random sample of businesses in the city on an annual basis in partnership with the Economic Development Corporation (EDC). This survey is used to monitor business climate and understand business perceptions of city services and the business environment in the city.

FY2018-19 Citizen Satisfaction Survey Results

2018-19 Citizen Satisfaction Survey
2018-19 Citizen Satisfaction Survey Appendix A: GIS Maps by District
2018-19 Citizen Satisfaction Survey Appendix B: Crosstabs by Council District
2018-19 Citizen Satisfaction Survey Appendix C: GIS Maps by Zip Code
2018-19 Citizen Satisfaction Results presentation to Business Session on June 20, 2019

FY2018-2019 Business Satisfaction Survey Results

2018 Kansas City, Missouri Employer Survey
2018 Employer Survey Cross-Tabular Data
2018 Business Satisfaction Survey Results Presentation to Business Session on February 7, 2019

FY2017-2018 Citizen Satisfaction Survey Results

2017-2018 Citizen Satisfaction Survey
2017-2018 Citizen Satisfaction Survey Appendix A: GIS Maps by Zip Code
2017-2018 Citizen Satisfaction Survey Appendix C: GIS Maps by Zip Code

View the FY2017-2018 Citizen Satisfaction Results Slideshow presented at the City Council Business Session on June 14, 2018.

FY2017-2018 Business Satisfaction Survey Results

2017 Kansas City, Missouri Employer Survey
2017 Business Satisfaction Survey Results Presentation to Business Session on February 1, 2018

FY2016-2017 Citizen Satisfaction Survey Results

View the FY2016-2017 Citizen Satisfaction Results Slideshow presented at the City Council Business Session on July 13, 2017.

FY2015-2016 Citizen Satisfaction Survey Results

View the FY2016 Citizen Satisfaction Results Slideshow presented at the City Council Business Session on July 7, 2016.

Business Survey Results

View the 2016 Business Survey Report
View the 2016 Business Survey Report Presentation given to Business Session on February 2, 2017.
View the 2015 Business Survey Report
View Business Survey Report Presentation given to Business Session on March 31, 2016.

FY2014-2015 Citizen Satisfaction Survey Results

View the 2015 Citizen Satisfaction Results Slideshow presented at the City Council Business Session on August 13, 2015.

FY2013-2014 Citizen Satisfaction Survey Results

FY2012-2013 Citizen Satisfaction Survey Results

FY2011-2012 Citizen Satisfaction Survey Results

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